General Terms and Conditions
1. General information
The general conditions of sale contained herein apply to all products and services sold exclusively through the Malvaux website. They define the rights and obligations of the parties.
Malvaux reserves the right to modify at any given moment the content and form of these general conditions of sale.
MWSt./TVA: UID CHE-448.557.220
2. Personal data
Malvaux shall respect the privacy of the personal data communicated by the customers on the website and shall manage the data in accordance with applicable legal obligations.
Customers’ data may be used by Malvaux internal services for the following purposes:
For the management of orders, deliveries and billing
To inform the customers of sales and events by way of e-mails of invitation
To improve and customise the communication towards the customer, by way of sending newsletters.
The customer shall provide the personal information necessary to the management of his order (delivery and billing). This information shall be accurate, valid and up-to-date.
3. Sale process
Once the desired product has been chosen, it is placed in the “shopping cart” by clicking the button “Buy”. The customer may then continue his selection of products, modify his shopping cart or proceed with the payment of the order.
The confirmation of the order by the customer serves as acceptation of the general conditions of sale.
Once the order confirmed and paid, the customer receives by e-mail a confirmation of his order.
The prices mentioned for each product on the E-Commerce website shall be understood as including all taxes, but excluding expenses of preparation or delivery. The delivery expenses of the order shall be indicated prior to the final confirmation of the order.
Malvaux reserves the right to modify, without prior warning and at any moment, the prices and other fees published on the E-Commerce website. However, the products will be billed to the customer on the basis of the tariffs in force at the moment of the confirmation of the order.
The prices applicable to the customers are those valid for the country in which he will indicate a delivery address.
3.3. Depiction of the products
Malvaux shall endeavour to ensure that the products and services sold through the E-Commerce website are depicted by photographs with the highest possible accuracy. However, due to the mode of presentation of these products on the Internet, it is possible that the perception of the customer of the photographic depiction of the products does not exactly correspond to the products themselves.
3.4. Secure Payments
The payment of the orders is performed through a payment card. The payment is executed through the PayPal platform. Malvaux does not store or memorise any customer credit card data or information.
The legal agreement of PayPal can be found here:
The order will be considered effective upon receipt of the approval by the bank payment centres.
The payments managed by PayPal are subject to the highest possible security standard to date.
Delivery fees are calculated at the end of the order process, on the basis of the delivery country, weight, volume and the tariffs of the carrier. The products and/or services will be sent to the delivery address indicated by the customer during the order process.
We currently ship to Switzerland, all countries of the European Union, the United Kingdom, Norway, USA, Canada, Japan, Australia and South Korea. Starting from the order and the confirmation of payment, the times of delivery, given here on an indicative basis only, are as follows: 10 working days for Switzerland, all countries of the European Union, the United Kingdom, Norway, USA, Canada, Japan, Australia and South Korea.
Malvaux Knives are covered by a lifetime guarantee against all material and manufacturing defects. The guarantee does not cover normal wear, accidental damage, damage arising from improper use or shocks, or loss.
If you have any questions or need a blade replaced, simply contact us at firstname.lastname@example.org
3.7. Returns, withdrawal and refund
Upon reception of the product by the customer, he shall have a right of withdrawal to be exercised within a term of 14 days by returning the delivered product, the return expenses being paid by the customer. Only the products bought through the E-Commerce website, and returned with their individual protective package (unopened and in their original package) may be refunded.
The procedure is as follows:
The customer sends an e-mail to email@example.com to file a return request.
The customer sends the goods, at his expense, to the following address:
Malvaux GmbH, Neugasse 151, CH-8005 Zürich, Switzerland
The product must be complete, correctly protected, in its original package, with the protective package intact (unopened), along with all its accessories, manuals and documentation.
The product must be sent along with a copy of the sale bill.
The product is controlled by Malvaux services, which will decide whether to validate the refund, in particular by verifying that the product has been integrally returned and in a state fit to be re-commercialised, as provided by the right of withdrawal.
If the goods satisfy the above conditions, they may give right to a refund.
If the goods do not satisfy the above conditions, they will be sent back to the customer, who will not be entitled to a refund.
4. Applicable Law
The present general conditions of sale, as well as any sale to which they apply, are subject to Swiss law. Any litigation or dispute arising from or in connection with these general conditions of sale or with any sale to which they apply will be settled in accordance with Swiss law, whether the claim is based in contract or in tort or upon any other legal foundation. Place of jurisdiction is Zurich, Switzerland.
Questions, Suggestions, a compliment or an idea? Get in touch with us via e-mail:
Thilo Alex Brunner; tab[at]malvaux.ch
Oliver Robert Laubscher; orl[at]malvaux.ch
Gérald Werner Marolf; gwm[at]malvaux.ch
Company Registry: CH-020.4.059.246-0 Handelsregisteramt des Kantons Zürich
VAT (UID) Switzerland: CHE-448.557.220 MWST